Sales
Deliveries and shipments
Pick, pack, ship, create backorders, use carriers, and follow customer delivery progress.
Deliveries at /sales/deliveries represent reserved stock leaving for customers. Shipments at /sales/shipments combine warehouse shipment operations and registered carrier shipments into one customer facing view.
Delivery lifecycle
Delivery states are Draft, Ready, Done, and Cancelled. The product also derives a more specific customer facing status from pick, pack, ship, carrier, and backorder activity.
Open /sales/deliveries/[id] to use Overview, Picks, Packages, Shipping, and Activity tabs.
Pick and pack
When Warehouse Operations is enabled:
- Select Create Pick on an eligible delivery.
- Complete the pick using the configured removal strategy and source bins.
- Select Create pack operation.
- Build cartons and seal or label them.
The delivery page links directly to the related pick and package records under Warehouse.
Ship directly
A Draft delivery with sealed or labeled packages can be shipped from its detail page or /sales/shipments/new.
- Choose the delivery and packages.
- Use Ship for all packages, or select a subset when backorders are enabled.
- Confirm the action. Shipping posts the outbound stock moves and confirms the delivery.
If only part ships and backorders are enabled, agaro creates a child delivery for the remaining cartons. If backorders are disabled, a short shipment is rejected.
Carrier shipping
Delivery Methods at /sales/delivery-methods can connect configured carrier accounts. On an eligible delivery, request live rates, choose a service, and dispatch. The registered shipment retains the tracking number and carrier state.
The Shipments page supports All shipments, Pending, Arrived, and Canceled views, plus date and status filters. Progress is shown as Packed, Labeled, Shipped, and Delivered when those events exist.
Activity and audit
The delivery Activity tab combines the delivery, pick, pack, ship, package, and carrier events into one timeline. Use it to diagnose status rather than inferring from only the delivery row.
Common problems
| What you see | What to check |
|---|---|
| Create Pick is missing | Warehouse Operations is disabled or an active pick already exists. |
| Create pack operation is missing | The delivery is not eligible or an active pack already exists. |
| Ship is disabled | No sealed or labeled package is available. |
| Partial ship is rejected | Backorders are disabled. Ship all cartons or change the approved setting. |
| No carrier rates | Check delivery address, package data, Delivery Method, and carrier account configuration. |
| Shipment and delivery status differ | Shipment progress includes carrier and package events beyond the base delivery state. |