Customer returns and delivery methods

Customer Returns at /sales/customer-returns reverse a prior delivery back into stock. Delivery Methods at /sales/delivery-methods define how shipping is priced and, where connected, quoted and tracked.

#Create a customer return

1. Open /sales/customer-returns/new.
2. Choose the source delivery.
3. Choose the return destination location.
4. Add only variants and quantities that were delivered and remain returnable.
5. Save the Draft.
6. Confirm the return to post the inbound stock movement.

Return states are Draft, Done, and Cancelled. A Done return is an inventory event and should not be edited. Use another supported stock correction if the physical result changes.

The same returns engine also supports vendor returns, but the source type and stock direction are different. Always start from the correct Sales or Purchase route.

#Configure delivery methods

Open /sales/delivery-methods.

1. Create the method and customer facing name.
2. Configure its shipping price behavior.
3. Connect the supported carrier account when live rates, labels, or tracking are required.
4. Activate the method and test it on a Draft sales order.

The selected method and shipping cost are frozen on the sales order. Changing the method later does not silently rewrite prior confirmed orders.

#Common problems